Sparkasse charges higher fees: how the bank now wants to get your approval

The increase in bank charges has been a big problem in Germany for several months. Due to a BGH decision from April 2021, the institutes had to explicitly obtain consent for higher prices for a few months – if you do not agree after repeated requests, in many cases you risk even to have your account terminated.

As the “Handelsblatt” now reports, many Sparkasse branches in this country are taking an unusual approach to obtaining customer consent. Thus, bank customers can now also accept the new conditions directly at the branch ATMs.

Sparkasse gets approval via ATMs

Sparkasse customers can agree to the terms and conditions at many locations directly at the ATM.
Sparkasse customers can agree to the terms and conditions at many locations directly at the ATM.

Photo: Marijan Murat/dpa

Sites offering the new service include the Berlin and Mecklenburg-Schwerin savings banks. Neither the German Savings Banks Association nor its IT service provider Finanz Informatik (FI) can say exactly how many branches also want to get approval via ATMs.

According to the report of the “Handelsblatt”, the cooperative banks have also been offering consent to the general conditions on self-service devices since last week, i.e. directly at the ATM.

In general, many banks currently have the problem that customers do not accept terms and conditions despite repeated notifications. “In the best-case scenario, it’s only about two or three percent of customers, but for many banks it’s more,” says Oliver Mihm, head of the Investors Marketing consultancy. .

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